Bello Privacy Policy

At Bello, we respect your privacy and are committed to protecting the personal data you share with us when you use casinobello.com. This Bello Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering an account or browsing our site, you agree to the practices described below.

Who We Are and What This Policy Covers

Bello Casino is owned and operated by Hazy Ltd, registration number 16169, of Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, together with our Cyprus subsidiary Plickon Limited, registration number HE455843, Vasili Michailidi 9, 3026 Limassol. We also publish this brand through Hollycorn N.V., registration number 144359, Scharlooweg 39, Willemstad, Curacao. We operate under Anjouan Gaming Authority licence ALSI-152406050-FI4 and, for certain brand publications, under Curacao Gaming Control Board licence OGL/2023/176/0095. This policy applies to all visitors and registered players of Bello, including those who search for bello casino online, bello casino login, or who read a bello casino review before joining us.

Information We Collect

We collect several categories of information when you interact with our casino, whether you are completing registration, making a deposit, or simply browsing as part of your casino bello review research.

We gather identity information such as your name, date of birth, address, email, phone number, and nationality during registration.
We collect verification documents including government-issued ID, proof of address, bank statements, card photographs (with the first 6 and last 4 digits visible only), and proof of ownership of any payment method used.
We record your transaction history, deposits, withdrawals, and the currency and payment method you choose, including Visa, Mastercard, Interac, Bitcoin, Tether, USD Coin, Dogecoin, Ethereum, and BNB Chain.
We track your gaming activity, wagers, bonus usage, and loyalty progress to operate our Bello Loyalty System and VIP Program.
We automatically collect technical data such as your IP address, device type, browser, and locale to detect VPN or proxy use, which is not permitted on our platform.
We log your communications with our support team, including live chat, email, and contact form submissions.

How We Use Your Information

Our Bello platform uses your personal data for legitimate operational, legal, and security purposes. We at Bello process your information to open and manage your account, verify your identity under our KYC obligations, and process deposits and withdrawals in line with our cashier terms. We use your data to deliver our welcome bonus, VIP Welcome Pack, and other promotions you qualify for, and to calculate wagering requirements accurately. Our team also uses your data to prevent fraud, detect third-party deposits, enforce our restricted countries list, and comply with anti-money laundering regulations under our licence.

We may also use your contact details to send you service messages, account notifications, and, where you have agreed, promotional offers such as the Monday Hot Reload, Saturday Hot Spins, or Wheel of Fortune updates. You can withdraw your marketing consent at any time through your account settings or by contacting our support team.

Legal Basis for Processing

We process your personal data on the following legal grounds: performance of our contract with you when you register and play at Bello Casino; compliance with our legal and regulatory obligations as a licensed operator; our legitimate interests in preventing fraud and securing our platform; and, where applicable, your consent for marketing communications. Where required by data protection law, we rely on your explicit consent before processing certain categories of sensitive data.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us run Bello, including:

Payment providers and banks that process deposits and withdrawals, such as those enabling Interac, iDebit, Instadebit, Sofort, EPS, Siru, MuchBetter, and AstroPay.
Identity verification and anti-fraud service providers who assist with KYC checks, phone verification, and face verification.
Regulatory authorities, including the Anjouan Gaming Authority and, where applicable, the Curacao Gaming Control Board, when legally required.
Game and platform providers, including the 26 studios featured on our Providers page, to the extent necessary to deliver gameplay and jackpot features.
IT, hosting, and customer support service providers who help us maintain casinobello.com and respond to your enquiries.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and understand how players use our services. Our Bello cookie practices are also described in a separate Cookie Policy, but in summary we use cookies for essential site functionality, security, analytics, and where applicable, personalised marketing. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use our casino bello login or complete a deposit.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by our licensing obligations, anti-money laundering rules, and applicable financial record-keeping laws. Where you request account closure, we may still retain certain data where we have a legal obligation to do so, including transaction and verification records.

Your Rights

Depending on your jurisdiction, you have rights regarding the personal data we hold about you. We want you to understand these rights clearly:

You can request access to the personal data we hold about you.
You can ask us to correct inaccurate or incomplete information.
You can request deletion of your data, subject to our legal retention obligations.
You can object to or restrict certain processing activities, including marketing.
You can request a copy of your data in a portable format.
You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected]. For refund or KYC-related requests specifically, we also monitor [email protected].

International Data Transfers

Because Bello operates internationally and serves players across Australia, Canada, New Zealand, Germany, Austria, Norway, Italy, France, Brazil, Ireland, and South Africa, your data may be transferred to and processed in countries outside your own, including Comoros and Curacao, where our corporate entities are registered. We take appropriate steps to safeguard your information during these transfers in line with applicable data protection standards.

Security of Your Data

We implement technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes encrypted transmission of sensitive data, restricted internal access to verification documents, and secure storage of payment information. While we work hard to protect your data, no system is entirely risk-free, and we encourage you to use a strong *Mn&@XiTDJZV$0RN and keep your login details confidential.

Third-Party Deposits and Account Security

We do not permit third-party deposits. If we discover that funds in your account originated from someone other than the account holder, we will forfeit any related winnings and return the deposited funds to their rightful owner. We may also use phone verification, face verification, or additional identity checks where we have concerns about account security.

Children's Privacy

Our services are strictly intended for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has accessed an account, we will close it and process any applicable refund in accordance with our policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We encourage you to review this page periodically. Continued use of Bello after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Bello Privacy Policy or how we handle your personal data, you can reach our support team via live chat, available 24/7, by email at [email protected], or through the contact form on our site. We aim to respond promptly to all privacy-related enquiries.